Preservation of your privacy is important to Aurora Vet Clinic and we are committed to letting you know how we use your personal information and to making only responsible use of your data.
Personal information includes any information that identifies you personally, such as your name, address, email address or telephone number.
Aurora Vet Clinic recognises that your privacy is very important and so we want you to be confident with the way we handle your personal information. We have outlined below how the practice collects, uses, discloses, and protects this information.
1. Information being collected
We will collect personal information from you when you;
• Register with the practice
• Communicate with the practice by e-mail
• Ask the practice to update your personal details
• Supply a phone number for the practice to contact you on
This may include your name, title, email address, physical address and telephone numbers.
2. Our use of this information
Your personal information will only be used to:
• Make direct contact with you for clinical reasons
• May be provided to a clinical referral service if required
• Provided to insurance company when making insurance claims
• Provided to another veterinary clinic if instructed to do so
We currently do not share your information with any third parties.
3. Retention period
Aurora Vet Clinic will retain your data only as long as necessary for its purposes described. Please note however, that even after termination of your relationship with Aurora Vet Clinic, the company may still need to retain your personal data to satisfy its obligations to keep certain records for particular periods under applicable law.
Our records retention schedule is:
• Electronic clinical records are currently maintained indefinitely
We will take reasonable precautions to prevent the loss, misuse or alteration of information you give us.
Communications in connection with our stated use may be sent by e-mail. For ease of use and compatibility, communications will not be sent in an encrypted form unless you require it and provide the certification to enable us to communicate with you in that way. E-mail unless encrypted is not a fully secure means of communication. Whilst we endeavour to keep our systems and communications protected against viruses and other harmful effects, we cannot bear responsibility for all communications being virus-free.
Cookies are small text files placed on your computer to store data used by the websites that you visit. They are used to make websites work more effectively and to provide certain information to the site owners.
6. Data subject rights
You have the right to request access to, copies of and rectification or erasure of personal data held by Aurora Vet Clinic and to object to processing. In addition, you may have rights to restrict the processing of your personal data and to data portability.
If you would like us to correct or update any information, or if you would like information deleted from our records, then please email us at firstname.lastname@example.org or write to the Admin Manager at Aurora Vet Clinic, Old Stoneywood Church, Bankhead Road, Bucksburn, Aberdeen, AB21 9HQ.
7. Right to complain to supervisory authority
You have the right to lodge a complaint against Aurora Vet Clinic regarding data protection issues with the Information Commissioner’s Office (https://ico.org.uk/concerns/).
8. Other information