About Aurora Vet Clinic
Aurora Vet Clinic opened in February 2006 and is a purpose built facility, designed to provide comprehensive companion animal medical and surgical care.
We have five experienced veterinary surgeons and five qualified and registered veterinary nurses who are dedicated to providing the highest level of service for our clients and their pets. All our treatments are tailored to individual needs with clients involved in the decision making. Kindness, care and empathy are at the centre of every case.
We also provide a range of preventative health medicines including flea and worm treatments, grooming, behavioural advice, monthly puppy checks, puppy socialisation, dental, weight and senior clinics.
CLIENT AND PATIENT CARE
At Aurora we try to place equal emphasis on looking after animals and people and we want to provide the highest level of service for both our clients and their pets. If, however, you feel we have failed on either count then we would very much appreciate it if you would let us know so we can address any problems and try to improve. Issues can be discussed in person, by phone or via a formal complaint which can be submitted in writing to Andrew Stalker. All complaints will be dealt with seriously and treated confidentially.If your complaint is of a serious nature and you feel it is beyond discussing with the practice directly then it should be made to the Royal College of Veterinary Surgeons who oversee all veterinary practices in the UK.
SURGERY OPENING TIMES
Monday - Friday 8.00 am - 7.00 pm
Saturday 8.00 am - 12.00 noon
All consultations are by appointment which are offered at flexible times to suit our clients, including evenings and Saturday mornings. We have designated off-road car parking on site for our clients.
Payment is due at the time of consultation. We accept cash, credit/debit card or Apple Pay. An estimate of cost for your initial consultation can be provided over the phone, with any further treatment being in addition to this price.
If you would like to consider joining us, please phone for a chat and we will try to answer any questions you may have or drop in past and meet us directly. We will be happy to show you around the practice. You can register at the surgery over the phone or using the on-line registration form