Client and Patient care

 

At Aurora we try to place equal emphasis on looking after animals and people and we want to provide the highest level of service for both our clients and their pets. If, however, you feel we have failed on either count then we would very much appreciate it if you would let us know so we can address any problems and try to improve. Issues can be discussed in person, by phone or via a formal complaint which can be submitted in writing to Andrew Stalker.  All complaints will be dealt with seriously and treated confidentially.If your complaint is of  a serious nature and you feel it is beyond discussing with the practice directly then it should be made to the Royal College of Veterinary Surgeons who oversee all veterinary practices in the UK.

 

Surgery Opening Times

 

Monday-Friday    8.30 am - 6.00 pm.

Saturday            8.30 am - 12.00 pm.

 

All consultations are by appointment which are offered at flexible times to suit our clients, including evenings and Saturday mornings.

 

Our 24 hour emergency cover is provided solely by us so you will always know who will be treating your pet in an emergency.

 

We have designated off-road car parking on site for our clients

 

Payment is due at the time of consultation. We accept cash, cheque or credit/debit card.

 

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Care of Hospital Patients

 

We have comfortable and well equipped in-patient facilities should your pet need to be hospitalised. No-one actually lives on site and the level of supervision will depend on the individual needs of the patient. If a patient is critically ill a vet may stay overnight with the patient but more often the vets and nurses will make regular visits depending on the patient’s needs. If you are uncomfortable about your pet being left alone then please discuss it with us and we can make alternative arrangements.

 

 

 

About Us

 

Aurora Vet Clinic opened in February 2006 and is a purpose built facility, designed to

provide comprehensive companion animal medical and surgical care.

 

We have two experienced veterinary surgeons and two qualified and registered veterinary nurses who are dedicated to providing the highest level of service for our clients and their pets. All our treatments are tailored to individual needs with clients involved in the decision making. Kindness, care, compassion and empathy are at the centre of every case.

 

 

 

 

Joining Us

 

If you would like to consider joining us, please phone for a chat and we will try to answer any questions you may have or drop in past and meet us directly. We will be happy to show you around the practice.

 

You can register at the surgery, over the phone or using the on-line registration form.

 

We also provide a range of preventative health medicines including flea and worm

treatments, behavioural advice, acupuncture, puppy socialisation, dental, obesity and senior clinics.

 

 

Old Stoneywood Church • Bankhead Road • Bucksburn • Aberdeen • AB21 9HQ • Tel: 01224 716848